Frequently Asked Questions

A full synthetic oil change is about $150 and a conventional oil change is about $115. Our Combo Wombo oil change service includes a tire rotation, wiper replacement, and full safety inspection at no extra cost.

It depends on what we're diagnosing: Coolant Pressure Test — $0-50 (can be waived), Charging/Starting/Battery Test — $0-50 (can be waived), A/C Diagnostic — $400-$650 dependent on type of refrigerant, General Diagnostic — $250 (covers Evap, Electrical/Parasitic, and general issues), Inspection — Included in basic service ($120 as a stand alone service), Code Scans — Included for Members ($59 non-member cost).

Appointments are not required but highly encouraged to ensure the fastest service.

Yes! Our pre-purchase inspections are $250, unless you're a member, then it's 50% off!

Yes, for registration renewals only. The vehicle must be 2005 or newer and must not have any active Check Engine Lights.

Yes, we offer alignments at our Moreland, Uptown, and Central locations.

No, we do not offer performance modification services at this time.

Yes, our ASE-certified technicians are qualified to perform rideshare inspections.

Yes, for regular maintenance only — oil changes, tires, brakes, and suspension work.

Yes, our ASE-certified technicians service all vehicle types. EVs and Hybrids receive special consideration during diagnostics.

Yes, we keep some tires in stock and in most cases we are able to have tires delivered same-day.

No, but we offer great deals on new ones!

Unfortunately, we do not install customer-supplied parts.

Plan to leave your car for at least half a day. Most services take 2-6 hours depending on what's needed. We'll give you a more specific estimate after we inspect your vehicle. If you need your car back by a certain time, let us know when you check in.

Yes, but we recommend dropping off. Our waiting area has free coffee and Wi-Fi, but most services take several hours. We'll keep you updated by text so you can go about your day.

No problem — use the link in your confirmation email or text, or just call us. We ask for at least 24 hours notice when possible, but we understand life happens.

Yes, we offer after hours drop off.

Yes, our concierge service can be added to your monthly membership for $5 for a 5-mile radius or $10 for a 10-mile radius.

We do not have a tow service but we recommend using Ray's Towing.

Check-in — We confirm your concerns and contact info (5-10 min). Inspection — Our technician inspects your vehicle and documents findings with photos. Review call — Your service advisor calls to explain what we found and give you options. Your decision — You approve what you want done (no pressure). Service — We complete the approved work. Pickup — We text you when it's ready.

Never. We inspect first, then call you with findings and pricing. You decide what gets done. The only exception is if we discover a critical safety issue — we'll always call you immediately.

You'll get an exact quote before any work begins. If we find something unexpected during the repair, we'll call you before proceeding. No surprises on your invoice.

We get it — the industry has a bad reputation. Here's how we're different: We show you photos and videos of exactly what we found. We explain WHY something needs attention, not just WHAT. We tell you what can wait and what's urgent. We never pressure you — it's always your decision. Check our Google reviews to see what other customers say.

Park in any open spot near our front entrance. Our team will move your car to the service bay. If you're at our Central location, use the main lot — look for the Green Drop signs.

Just your keys. That's it. We have your information from booking. If you have concerns to discuss, jot them down so you don't forget.

Yes! Call us or reply to any text we send. We're happy to look into additional concerns during the inspection.

We'll text you updates: when we start inspecting, when results are ready, and when your car is ready for pickup. You can also check status anytime in your customer portal at portal.greendropgarage.com.

No problem. We'll help you prioritize. Safety items come first, then we can schedule other work for later. We also offer financing through Affirm, Klarna, and SunBit.

We'll text you with confirmation it's ready, a summary of what was done, your total, and pickup instructions.

We accept all major credit cards, debit cards, cash, and checks.

Yes, we offer financing through Affirm, Klarna, and SunBit.

Yes — members can use charge-on-file to have their card charged automatically when service is complete. You'll get a receipt by email, and you can head straight to your car.

We offer a 24-month or 24,000 mile warranty, whichever comes first.

The warranty covers parts we install and the labor associated with those parts.

Yes, our warranty is honored nationwide.

It's a monthly program that gives you discounted services, priority scheduling, and perks like free inspections, free oil changes, and concierge pick-up/drop-off options.

$21/monthly for cars — $27/monthly for Trucks/SUVs. Most members save more than the cost of membership within their first or second visit.

Discounts on parts and labor, 50% off pre-purchase inspections ($125 instead of $250), free code scans, priority scheduling, concierge service options ($5 for 5-mile radius, $10 for 10-mile radius), free inspections, and exclusive member pricing.

Membership is a one year subscription that is paid monthly. After the year ends, it is a monthly subscription with the option to cancel at any time. You can cancel by coming by the shop or calling the membership team.

Yes — your membership is valid at any Green Drop Garage location.

It's your personal dashboard for everything Green Drop Garage — service history, upcoming appointments, digital inspection reports, deferred work, invoices, and membership management.

Visit portal.greendropgarage.com and log in with your email. First time? Click "Create Account" and use the email address we have on file for you.

If you've been to Green Drop Garage before, we have an account for you. Go to portal.greendropgarage.com, enter your email, and click "Forgot Password" to set up your login.

View service history and past invoices, see upcoming appointments and reschedule, review digital inspection reports with photos, approve or decline recommended work, view deferred items from past visits, manage membership and payment methods, and update your contact information.

Yes! When your inspection is complete, you'll see a notification in your portal with the full report, photos, and pricing. You can approve items directly without needing a phone call.